Design intelligent conversations that strengthen human connection
Build automated voice workflows with clear logic, natural communication, and flexible configuration. Create conversations that listen, respond, and guide with the accuracy and care your organization stands for.
Conversations that reflect your care standards
Flow Builder is the workspace where teams design how automated voice interactions unfold. It provides a structured, intuitive way to define instructions, actions, messaging, and branching logic so conversations stay consistent, compliant, and aligned with your operational needs.
Healthcare organizations use Flow Builder to create flows that guide patients and members through scheduling, assessments, referrals, benefit education, and other high volume workflows with both accuracy and empathy.
Why conversational control matters
Consistency at Scale
Set parameters for what the Agentic Voice says and does, ensuring every conversation follows the same high quality, compliant standard.
Deterministic Logic that Builds Trust
Create business logic to inform key decision points so specific inputs always produce the same output. This provides predictable, auditable behavior across populations.
Designed for Healthcare Complexities
Set up flows that respect real world needs including verification steps, required information, routing rules, and escalation paths to human staff when needed.
Tooling to design clear, compliant, and effective voice automation
Conversation design workspace
Define the structure of each conversation including instructions, actions, branching decisions, and where necessary scripted responses. Shape what the agent says and the actions it takes.
Deterministic guidance for critical moments
Configure exact rules for essential steps such as identity verification, consent, and required acknowledgments. You can also determine how many times the agent will attempt a required step before taking an alternate route.
Natural handling of interruptions and rephrasing
Configure how the agent responds when callers interrupt, need clarification, or provide unexpected input. These controls support a more natural, human like experience.
Field library for capturing information
Collect and organize information that emerges during the conversation. This data informs how the flow progresses and can be shared with client systems through integrations.
Global and moment-based behavior logic
Apply rules that operate across the entire conversation such as voicemail handling, do not contact logic, or emergency escalation. You can also set rules that trigger at specific steps.
Configurable transfer & escalation logic
Define when and how transfers to human staff occur. Configure the conditions, handoff messaging, and metadata included with the transfer to ensure staff have the context they need to seamlessly continue the care conversation.
Integration steps built into the flow
Define where data should be retrieved or shared including real time updates or post call summaries. This keeps systems aligned and ensures downstream workflows remain accurate.
Workflows designed for healthcare, with self service on the horizon
Today, conversation design is managed by the Attune team, ensuring each workflow reflects the standards and requirements of healthcare communication. As the platform expands, clients will gain access to self service tools supported by ready made templates for common provider and payor workflows. Workflow templates will offer a structured starting point that teams can adapt to their operational needs.
These building blocks will give organizations a clear and efficient way to create consistent, reliable, and patient friendly automated conversations at scale.
For Providers
Monitor scheduling, referral, and care coordination workflows
Understand where patients disengage
Improve efficiency across clinical and administrative communication
For Payors
Track performance of outreach campaigns
Evaluate member engagement patterns
Strengthen quality and operational programs
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