Creating confidence in healthcare automation
Gain clear visibility into how automated conversations perform. Measure engagement, identify opportunities for improvement, and refine workflows with confidence.
Turn conversations into meaningful insight
Attune’s Analytics and Reporting provides a transparent view into performance of automated outreach and inbound communication. Organizations can understand how interactions progress, where members engage or disengage, and how workflows operate at scale.
Informed decisions. Operational clarity.
Responsible automation.
Why insights matter in enterprise healthcare automation
Clear operational visibility
Understand how campaigns and workflows perform across populations with accurate metrics and transparent data.
Continuous improvement
Identify behavior patterns, drop-off points, and engagement trends to refine conversation design and improve completion rates.
Responsible use of data
All insights are delivered within a secure, compliant foundation designed for privacy standards of healthcare environments.
What you can see, measure, and improve
Engagement viewer
Review call recordings within data retention windows, explore transcripts, and use advanced filtering to investigate performance. Notes and annotations help teams capture observations and streamlines analysis.
Disposition funnel and performance metrics
Track each stage of a workflow from dialed, answered, through eligibility and completion. Compare performance over time and identify where conversation flows need refinement
Accuracy and conversation quality indicators
Analyze patient utterances to ensure high quality data capture. These insights improve model performance and enhance quality of data passed to client systems.
Real time and post call data delivery
Receive structured interaction data through real time webhooks or scheduled SFTP files. Payloads include values that support downstream reporting and operational systems.
Secure, compliant, and designed for healthcare
Data handling follows healthcare grade standards and gives organizations clarity and control.
Configurable data retention time frame
Minimized storage of PII
Anonymization or redaction of sensitive data
Encrypted transmission and storage aligned with healthcare security expectations
Structured exports that allow clients to manage long term retention within their own secure environments
How insights strengthen operations
For Providers
Monitor scheduling, referral, and care coordination workflows
Understand where patients disengage
Improve efficiency across clinical and administrative communication
For Payors
Track performance of outreach campaigns
Evaluate member engagement patterns
Strengthen quality and operational programs
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