Reach the right people at the right time
Automate large scale outreach with precision. Configure who to reach, when to reach them, and how often to reattempt, all within a compliant and patient friendly framework.
A smarter way to scale outbound communication
Campaigns provides a structured way to reach large segments of patients and members through automated voice communication. It combines scheduling logic, segmentation, reattempt settings, and personalized voice delivery to ensure outreach is timely, consistent, and aligned with your operational goals.
Healthcare teams gain a reliable framework for driving reminders, quality initiatives, care coordination, and benefit education without placing additional strain on staff.
Purpose built for high volume outreach
Intelligent segmentation
Group your population based on outreach purpose: appointment reminders, health risk assessments, prescription support, etc. Establish start and end dates, along with visibility into contact volume.
Configurable outreach rules
Define how often to reach out, how many attempts to allow, and when a retry should occur based on call outcomes and disposition. Campaigns honor time windows, specific days, and client preferences for retry logic.
Personalized voice delivery
Select the voice and speaking pace appropriate for each outreach use case.
Flexible tools for responsible outreach
Rules based scheduling
Control when outreach happens using configurable time windows, date ranges, and retry intervals. Ensures outreach is respectful and compliant.
Disposition aware logic
Track outcomes such as completed, not completed, voicemail reached, do not contact, busy, or unanswered. Use these results to determine whether and when to reattempt.
Real time campaign control
Monitor campaign progress and update configurations as needed. Pause, adjust settings, or restart outreach without disrupting workflow.
Contact level clarity
View contacts within each campaign using anonymized identifiers that respect PHI standards. Track which outreach steps have been completed and where follow up is required.
Branded caller ID & brand consistency
Use approved branded calling to increase answer rates and deliver a more trustworthy patient and member experience. Configure the outbound number associated with your account to create continuity across touch points.
A/B testing for outreach optimization
Test variations of business strategies such as different retry intervals, voice selections, pacing, or call windows. Compare performance across groups to understand what drives higher engagement and completion.
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